ISSUE: We are not able to print P.Os from Purchase Order Management, inquiry mode.
Issue is happening on some vendors (missing info).
Ticket | 78107 |
Error | There is no error message – the Print button just has no effect at all |
Causes | This is generally caused by purchase orders entered against vendors that were created in the Finance system via vendor import (unless they had purchasing contact information included in the import). A ticket that was addressed in version 1.11.00 asked for the vendor phone number to be included in the printout; the fix tested out fine because we had no idea that the origin of a vendor would matter to the test. The final resolution for this came in version 1.15.00, so it will only be an issue in releases 1.11 – 1.14 inclusive. |
Solution | While on any of the problem releases, when encountering this problem, make note of the vendor number, go to vendor management and bring the vendor up in modify mode, enter a note and save – no changes needed (unless any mandatory field is empty). Simply the act of resaving the vendor will add the necessary data. |