New Customer Welcome Package
GOAL: To provide an overview of different links to resources, forums, articles and all other content made available to customers.
Users can first use the below link to log into your Sparkrock/edsembli Support Portal.
This page can then be bookmarked for easy access to submit, review and respond to tickets + access all other materials.
Support Home Link: Support : edsembli Support
Using the Support Portal to manage tickets is the recommended method
Below is a Ticket Submission Template which outlines some of the information our Support Team finds helpful when troubleshooting and will allow for a faster turnaround for your reported item.
Ticket Submission Template: Helpdesk : edsembli
Forum Links
HRP 5.0 Patch Release Forum: HRP v5.0 Releases and Patches : edsembli Support
HRP 5.2 Patch Release Forum: edsembli HRP 5.2 Releases and Patches : edsembli Support
HRP Bulletin: K212 HRP Bulletins : edsembli Support
Solution Articles
HRP 5.0: HRP 5.0 Windows Application : edsembli Support
HRP 5.2 Web: edsembli HRP 5.2 : edsembli Support
Repeatable Processes
[RESOURCES] Process Overview Solution Articles:
[PAYROLL - Reporting Menu] - REVCAN Liability Report Overview - Helpdesk : edsembli
[PAYROLL - Cheque Process] - Generating EFT File & Web Pay Statements - Helpdesk : edsembli
[PAYROLL - Accounting] - Generating Payroll Posting File for FINANCE - Helpdesk : edsembli
[SYSTEM] - Complete Security Access Setup Process - Helpdesk : edsembli
[PLATFORM MAINTENANCE] - How to Empty Cache and Hard Reload after Deployment - Helpdesk : edsembli
Workflow & Best Practices
PAY2PAY Process: Helpdesk : edsembli
Cloud Learning
HRP – ESS Catalogue: Helpdesk : edsembli
HRP – HR Catalogue: Helpdesk : edsembli