Problem with WebService being interrupted during GetStudents pull
As we have been digging into this, we have identified cases around students that have a Physical address with the Alberta Township (ATS) Address format type or other Alberta address related issues, such as:
- Blank or incomplete data.
- Duplicated details, like two house numbers.
- PASI issues.
We have confirmed that if the student's address data is properly updated, the data issues with the third parties will be fixed. Note that the symptom is not always the same, sometimes just some students won't flow and sometimes the whole school fails.
To identify the faulty data, a GetStudent API call can be sent including one letter at a time for the stuInitial parameter, from A to Z, in order to identify the letter(s) that cause the failure, then search in Edsembli WebAdmin the students at that school with the affected letter to correct their AB address data with proper values.
Example of the SOAP envelope:
Given that this is a data related issue, identifying and updating the faulty record would be the quickest solution. Our Team is also working on a better way to automatically return the faulty records so that it is clear which student is causing the problem while also allowing the rest of records to flow as expected.